Terms & Conditions

1 Definitions

For the purposes of these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context clearly requires otherwise.

2 Eligibility

2.1 Age Requirement

You must be at least 21 years of age to register an account or use any Services on demi11. By creating an account, you represent and warrant that you are 21 or older. The Company reserves the right to request proof of age at any time and to suspend or permanently close any account where the age requirement is not satisfied. Underage gambling is strictly prohibited.

2.2 Geographic Eligibility

The Services offered on demi11 are intended for users located in Indonesia. By registering, you confirm that you are accessing the Platform from a jurisdiction where doing so does not violate any applicable local, national, or international laws. It is your sole responsibility to determine whether using the Platform is lawful in your jurisdiction before registering or depositing funds.

2.3 Excluded Persons

The following persons are not eligible to register or maintain an account on demi11:

• Individuals under the age of 21;
• Persons who have previously been self-excluded or banned from the Platform;
• Employees, contractors, agents, or immediate family members of demi11 or its affiliated entities;
• Any person accessing the Platform through a VPN, proxy, or other circumvention tool for the purpose of bypassing geographic restrictions;
• Persons acting on behalf of a third party or operating multiple accounts under different identities.

2.4 Single Account Rule

Each User is permitted to hold only one Account on the Platform. Duplicate accounts are prohibited and, if discovered, will result in immediate closure of all related accounts and forfeiture of any associated balances. In cases of suspected duplicate account activity, the Company may conduct an investigation and withhold funds pending resolution.

3 Account Registration

3.1 Registration Process

To access the full range of Services on demi11, you must complete the registration process by providing accurate, current, and complete information, including your full legal name, date of birth, email address, mobile phone number, and preferred bank account details for withdrawals. You agree to update this information promptly if it changes.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials — your username, password, and any two-factor authentication codes. demi11 will never ask for your password via email, live chat, or any other channel. Any activity conducted through your Account — whether authorized by you or not — is your responsibility. You must notify demi11's support team immediately if you suspect unauthorized access to your Account.

3.3 KYC Verification

demi11 operates a mandatory Know Your Customer (KYC) verification process. Before processing any withdrawal, the Company may require you to submit:

• A clear photograph or scan of your Indonesian National Identity Card (KTP) or valid passport;
• A selfie photograph holding your identity document;
• Proof of ownership of the bank account registered for withdrawals (e.g., a screenshot of your BCA, BRI, BNI, or Mandiri account details showing your name);
• Any additional documentation the Company deems necessary to comply with anti-money laundering obligations.

Failure to complete KYC verification within a reasonable timeframe following a withdrawal request may result in the request being placed on hold until verification is satisfactorily completed.

3.4 Account Closure

You may request closure of your Account at any time by contacting customer support. Any genuine, unwagered real-money balance will be returned to your registered bank account following completion of all outstanding KYC requirements. Bonus Funds remaining at the time of closure are forfeited. Accounts closed as a result of policy violations may not be eligible for a balance refund.

4 Deposits & Withdrawals

4.1 Accepted Deposit Methods

demi11 accepts deposits via the following Indonesian payment channels, all processed in Indonesian Rupiah (IDR):

• Bank Transfer: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon;
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

Minimum deposit amounts and processing times vary by payment method and are published on the Platform's Payment Information page. The Company reserves the right to add or remove payment methods without prior notice.

4.2 Deposit Processing

Most bank transfers are credited to your Account within 5 minutes during standard Indonesian banking hours (08:00–16:00 WIB, Monday–Friday). Deposits made outside banking hours or on public holidays may take up to 24 hours to appear. E-wallet deposits are generally processed instantly. If a deposit is not reflected in your Account within the stated timeframe, contact support with your transfer receipt for manual verification.

4.3 Withdrawal Conditions

Withdrawals are subject to the following conditions:

• Your Account must have passed KYC verification;
• The withdrawal amount must not include unwagered Bonus Funds;
• The withdrawal bank account must be registered in your own name and must match the name on your KYC documents — third-party withdrawals are not permitted;
• The minimum withdrawal amount is Rp 100,000 and the maximum per transaction is Rp 100,000,000;
• Withdrawals are processed to the same payment method used for the most recent deposit where possible;
• The Company may impose a security review on withdrawals exceeding Rp 50,000,000, which may extend processing time.

4.4 Withdrawal Processing Times

Standard withdrawal processing times are as follows:

• Bank Transfer (BCA, BRI, BNI, Mandiri): Within 3 hours during business hours (08:00–22:00 WIB);
• E-Wallets (OVO, DANA, GoPay): Within 1 hour during business hours;
• Weekends and public holidays: Up to 24 hours.

The Company does not charge withdrawal fees. However, your bank or e-wallet provider may apply their own transaction charges, for which demi11 accepts no responsibility.

4.5 Currency

All transactions on demi11 are conducted exclusively in Indonesian Rupiah (IDR). The Company does not accept deposits or process withdrawals in any foreign currency. Any funds received in a currency other than IDR will be returned to the sender.

5 Bonuses & Promotions

5.1 General Bonus Terms

All bonuses and promotional offers provided by demi11 are subject to specific terms and conditions that will be stated at the point of offer. In the event of any conflict between a promotion's specific terms and these general Terms & Conditions, the promotion's specific terms shall prevail with respect to that promotion only.

5.2 Wagering Requirements

Unless otherwise stated in a specific promotion's terms, the following general wagering requirements apply to all Bonus Funds:

• Bonus Funds must be wagered a minimum of 25 times the bonus amount before any winnings derived from those funds may be withdrawn;
• Only bets placed on eligible games count toward the wagering requirement — certain game categories (e.g., live dealer baccarat, specific table games) may contribute at a reduced percentage or not at all;
• Wagering requirements must be completed within 30 calendar days of the bonus being credited, after which any unused Bonus Funds and associated winnings will be forfeited;
• The maximum bet permitted while completing a wagering requirement is Rp 200,000 per round or spin.

5.3 Bonus Abuse

demi11 maintains automated and manual monitoring systems to detect bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, placing contradictory bets to guarantee a profit (arbitrage), and using betting strategies specifically designed to exploit bonus conditions at low risk. Any User found to have engaged in bonus abuse will have their bonus and associated winnings voided and their Account suspended pending investigation.

5.4 Welcome Bonus

New Users may be eligible for a Welcome Bonus upon their first deposit. The Welcome Bonus is available only once per person, household, IP address, and payment method. The specific bonus percentage, maximum bonus cap, and applicable wagering requirements will be displayed on the Platform at the time of registration. The Company reserves the right to modify or withdraw the Welcome Bonus offer at any time without prior notice.

6 Gameplay Rules

6.1 General Rules

All games and betting markets on demi11 are governed by individual game rules published on the Platform. By placing a bet or participating in any game, you confirm that you have read and understood the applicable rules. In the event of a technical malfunction during a game session, the Company's records shall be the definitive source of truth regarding the outcome of that session.

6.2 Sports Betting

Sports betting — including football markets covering BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, Piala AFF, and Timnas Indonesia fixtures — is governed by the specific sportsbook rules published on the Platform. Mix parlay (multi-leg accumulator) bets require all selected legs to be correct for a payout; a void or postponed match will be settled according to standard accumulator rules. Voor bola (Asian handicap) markets are settled strictly according to the final whistle score, excluding extra time and penalty shootouts unless otherwise stated.

6.3 Lottery and Togel Markets

Togel (Indonesia's traditional numbers lottery) markets on demi11 — including Togel Singapore (SGP), Togel Hongkong (HK), and Togel Sydney (SDY) — are settled based on official draw results published by the respective authorized lottery operators. Draw times follow the published schedule; demi11 accepts no responsibility for changes to draw schedules made by the issuing authority. All togel bets are final once the draw period closes.

6.4 Live Casino

Live dealer games are streamed in real time from professional studio environments. Once a bet is confirmed at the live table, it cannot be amended or cancelled. In the event of a network disconnection mid-hand or mid-spin, the Company's server logs will determine the outcome. Bets placed during a disconnected state that are not recorded on the server will be refunded.

7 Prohibited Conduct

The following conduct is strictly prohibited on demi11 and may result in immediate Account suspension, balance forfeiture, and reporting to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Using automated bots, scripts, or software to place bets, exploit game mechanics, or scrape Platform data;
• Engaging in money laundering, structuring transactions to avoid scrutiny, or using the Platform to process funds of illegal origin;
• Colluding with other players or with Platform employees to gain an unfair advantage;
• Exploiting software bugs, glitches, or errors to generate unintended winnings — any winnings obtained through known or suspected errors are not valid and will be voided;
• Attempting to hack, reverse-engineer, or compromise the Platform's security infrastructure;
• Registering multiple accounts to circumvent promotional restrictions or Account-level limits;
• Harassing, threatening, or abusing customer support staff or other users.

8 Intellectual Property

All content on the demi11 Platform — including but not limited to the demi11 name and logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of the Company or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal entertainment purposes.

You may not reproduce, distribute, publicly display, reverse-engineer, or create derivative works from any Platform content without the prior written consent of demi11. Unauthorized use of the Company's intellectual property may result in legal action.

9 Privacy & Data

The collection, storage, and use of your personal data by demi11 is governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you consent to the data practices described in the Privacy Policy. Key data practices include:

• Personal data is collected for account management, KYC verification, fraud prevention, and customer support purposes;
• Financial transaction data is stored securely and is never shared with unauthorized third parties;
• SSL encryption is applied to all data transmissions between your device and the Platform;
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.

10 Responsible Gaming

demi11 is committed to providing a safe and responsible gaming environment. The Platform is strictly for adults aged 21 and above. We provide the following responsible gaming tools, accessible via your Account dashboard at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to manage your spending;
• Loss Limits: Restrict the maximum amount you can lose within a defined period;
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out;
• Reality Checks: Receive periodic reminders of the time and amount spent during an active session;
• Self-Exclusion: Temporarily or permanently exclude yourself from the Platform if you feel gambling is becoming a problem.

For detailed guidance on all responsible gaming features, please visit our Responsible Gaming page. If you believe gambling is negatively affecting your life, please contact our 24/7 support team immediately.

11 Limitation of Liability

11.1 Platform Availability

demi11 makes no warranty that the Platform will be available without interruption, error-free, or free from viruses or other harmful components. Scheduled and unscheduled maintenance, third-party network outages, and force majeure events may affect Platform availability. The Company will make reasonable efforts to restore service as quickly as practicable but accepts no liability for losses arising from Platform unavailability.

11.2 Cap on Liability

To the maximum extent permitted by applicable law, demi11's aggregate liability to you for any claim arising out of or related to your use of the Platform shall not exceed the total amount deposited by you in the six (6) calendar months immediately preceding the event giving rise to the claim.

11.3 Exclusions

demi11 shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or loss of goodwill — arising out of your use of or inability to use the Platform, even if the Company has been advised of the possibility of such damages.

12 Governing Law

These Terms & Conditions shall be interpreted in accordance with internationally recognized principles of commercial law. Any dispute arising from or relating to these Terms, your Account, or your use of the Platform that cannot be resolved through our internal complaints process shall be referred to binding arbitration under internationally accepted arbitration rules.

The Company operates the Platform as an internationally licensed gaming operator. Users from Indonesia access the Platform on the basis that they have independently determined such access to be lawful in their specific circumstances. demi11 makes no representation that the Services are appropriate or legally available in any particular jurisdiction.

13 Amendments

demi11 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Users via email or a prominent notice on the Platform at least 7 days before taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must close your Account before the amendment takes effect.

The "Last Updated" date at the top of this page will always reflect the date on which the most recent revision was made. We encourage you to review this page periodically to stay informed of any changes.

14 Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the demi11 support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the live chat widget on the Platform
• Support Hours: 24 hours a day, 7 days a week (WIB, UTC+7)

We aim to respond to all written inquiries within 24 hours of receipt. For urgent matters relating to account security or suspected unauthorized access, please use the live chat channel for the fastest response.