Responsible Gaming

Our Commitment to Player Safety

demi11 is committed to providing an online gaming environment that is not only entertaining but fundamentally safe. We recognize that for the vast majority of our players across Indonesia — from Jakarta to Surabaya, from Bandung to Bali — gaming on demi11 is a form of leisure and excitement, nothing more. Our responsibility is to make sure it stays that way.

This Responsible Gaming framework reflects our commitment to proactive player protection. It is not a compliance checkbox — it is a genuine operational priority embedded in how we build our platform, train our support team, and design every feature that touches your account. Every tool on this page is available free of charge, activatable within minutes, and supported around the clock by our Indonesian-speaking support team.

Gambling — whether you enjoy sports betting on BRI Liga 1 and EPL matches, play togel (Indonesia's traditional numbers lottery) markets, spin slots from Pragmatic Play, or follow live casino tables — should be approached as entertainment with a defined budget, not as a source of income or a way to recover from financial difficulty. If at any point gaming stops being fun and starts feeling compulsive, the tools and support described on this page are here for you.

Age Restriction: 21+ Only

Access to demi11 is strictly restricted to individuals who are 21 years of age or older. This is a firm, non-negotiable policy. The minimum age requirement exists to protect younger individuals from the financial and psychological risks associated with gambling, and it is enforced at every stage of the user journey.

How We Enforce the Age Restriction

• Every new account registration requires submission of a date of birth, which is verified against the Indonesian National Identity Card (KTP) provided during KYC;
• Withdrawals are blocked until identity and age have been fully verified — no exceptions;
• Accounts found to belong to individuals under the age of 21 are closed immediately, and any deposited funds are returned to the verified payment source;
• Our support team is trained to flag and escalate suspected underage access immediately.

Protecting Minors in Your Household

If you share a device or household with individuals under the age of 21, we strongly encourage you to:

• Log out of your demi11 account after every session and never save your password on a shared device;
• Use parental control or device-restriction software to limit access to gambling-related websites;
• Keep your account credentials confidential at all times.

If you suspect that a minor has registered an account or accessed the Platform, please contact our support team immediately at [email protected]. We will act without delay.

Your Responsible Gaming Toolkit

demi11 provides a comprehensive suite of self-management tools accessible directly from your account dashboard. You do not need to contact support to activate these tools — they are available to you at any time, instantly.

Recognizing Problem Gambling

Problem gambling can develop gradually and is not always easy to identify in oneself. The following warning signs may indicate that gambling has shifted from entertainment to a harmful pattern. If you recognize several of these signs in your own behavior, we strongly encourage you to use the self-management tools above or contact our support team immediately.

• Spending more money on gambling than you originally intended, or exceeding your self-set budget regularly.
• Chasing losses — continuing to bet in an attempt to recover money you have already lost.
• Feeling restless, irritable, or anxious when you are unable to access gambling platforms.
• Neglecting work, family, or personal responsibilities because of time spent gambling.
• Borrowing money, selling possessions, or withdrawing savings to fund gambling activity.
• Concealing your gambling habits from family members, friends, or colleagues.
• Using gambling as a way to escape stress, anxiety, depression, or personal problems.
• Making repeated unsuccessful attempts to cut back or stop gambling entirely.
• Continuing to gamble even after experiencing significant financial, relationship, or health consequences.

Self-Assessment Questionnaire

The following questions are designed to help you reflect on your current relationship with gambling. This is not a clinical diagnostic tool — it is a personal reflection exercise. Answer honestly and privately. If you answer "Yes" to three or more questions, we recommend activating a cool-down period and considering professional support.

This questionnaire is for personal reflection only. demi11 does not record or store your responses. If you are concerned about your gambling behavior, please contact our support team or speak with a qualified professional.

How to Get Help from demi11

If you feel that gambling is becoming a problem — or if you simply want to activate a limit or exclusion as a precaution — reaching out to demi11 is quick and straightforward. Our support team operates 24 hours a day, 7 days a week, including during Indonesian public holidays such as Idul Fitri, Nyepi, and Indonesian Independence Day.

Playing Responsibly: Healthy Habits

The most effective form of responsible gaming is a mindset, not just a set of tools. demi11 encourages all players to adopt the following habits as part of their regular gaming routine:

• Set a budget before you play — decide in advance the maximum amount you are willing to spend, in Indonesian Rupiah (IDR), and treat it as the cost of entertainment, not as an investment;
• Set a time limit before you play — decide how long your session will last and stick to it, regardless of whether you are winning or losing;
• Never chase losses — a losing streak is part of how games of chance work; increasing your bets to recover losses is one of the most common pathways into problem gambling;
• Do not gamble under the influence — alcohol, certain medications, and extreme emotional states (stress, grief, excitement) impair judgment and lead to poor financial decisions;
• Take regular breaks — step away from the screen at least once every hour during an active session; use the reality check feature to prompt yourself;
• Keep gambling separate from other finances — do not use your BCA, BRI, BNI, or Mandiri savings account for gambling; consider maintaining a separate, capped account for leisure spending;
• Talk openly about gambling — sharing your habits with a trusted friend or family member creates natural accountability and helps prevent secretive, compulsive behavior.